Do I need to create an account to place an order?
No, but you will still need to enter all your contact details when placing an order, with the exception of your personal CNP, which we do not require.
Is my data kept confidential?
Yes, under no circumstances will your contact details filled out on our website be disclosed to a third party.
I lost my access password, what do I do?
If you have an account on our website and have forgotten your password, all you have to do is check the box below that will appear with “I forgot my password” and you will instantly receive an instant message with a link to the email you used to connect in the first phase, from which you will be able to create a new password.
If you have an account on our website and have forgotten your password, all you have to do is check the box below that will appear with "I forgot my password" and you will instantly receive an instant message with a link to the email you used to connect in the first phase, from which you will be able to create a new password.
Yes, in which case we will ask you to write in the “Observation field” that the product purchased is a gift and in this case, according to your wishes, we will attach or not the tax invoice inside the package, which will be sent only to you.
How long does it take to manufacture a product? What about delivery?
Our manufacturing takes around 7-10 working days depending on the desired product.
The actual delivery from the moment the package leaves us is 1 day, excluding Saturdays and Sundays in the case of domestic deliveries made via Fan Courier and around 2 to 5 days in the case of international deliveries made via FedEx.
How do I track my delivery?
If you want to track deliveries, you just need to ask us for the AWB number, regardless of whether it is domestic or international deliveries, and based on the AWB number you will be able to track the delivery on the website of the delivery company, Fan Courier or FedEx.