WE SHIP WORLDWIDE VIA :
- DHL ( 15 Euros ) URGENT shipping: 1-3 calendaristic days
If the ordered item is not in the stock, we will need between 3-10 working days to produce it. The package will be brought to your door. Only in case the courier doesn’t find you at the indicated address, you will receive notice, and you will have to pick it up from the indicated Post Office.
All the shipments outside European Union may be subject to imposed duties and taxes, once a shipment reaches your country. Therefore, possible additional charges for customs will be born to you.
All the items come with a white dust bag having white silk paper inside the box.
HEDARE.COM shall not be held responsible for delays in shipments caused by weather conditions or any other circumstances beyond the control of HEDARE.COM.
CAN I SEND AN ITEM AS A GIFT?
You can write us in the ”Observation” field when placing your order about this, and you will receive the invoice via e-Mail and not inside the box in this case.
You may return the product within 15 days, starting the next day after receiving. The return shipping is at your cost if the return is not because our fault ( wrong item – wrong size than ordered – an item having a default etc )
You can make a return or exchange easy. Just make sure you send us an email to: firstname.lastname@example.org to tell us about this.
We recommend that you retain the proof of return shipping. Please return the product in the original packaging, in good form with no deterioration marks or traces of wearing.
No refund will be taken into consideration if the return instructions are not respected and the item appears to be worn.
In case the product has any deterioration other than the manufacturing defects (if any), HEDARE has the exclusive right to decide a partial refund accordingly.
In case of a valid return, your card account will be credited within a maximum term of 10 days from the receiving of the returned product.
If you wish to exchange your item for an alternative style, we suggest that you return it and receive the money back and purchase the new piece separately.
The address for the return shipment is: 3 Ficusului Avenue, Block 20/6, Staircase A, Ground floor, Sector 1, Zip code 013971, Bucharest, Romania.
CUSTOMS & DUTY
Please note that all shipments outside EU countries may be subject to import duties & taxes , which are imposed once a shipment reaches your country. Therefore, possible additional charges for customs must be borne to you.